**Return and Refund Policy for Soleil Dance Wear**
At Soleil Dance Wear, we strive to ensure your complete satisfaction with our products. To maintain transparency and provide clarity on our return and refund process, we have outlined our policy below:
**1. Eligibility for Returns:**
- All eligible items for returns must be in their original condition, unworn, unwashed, and with the original tags attached.
- Please note that, for hygiene reasons, all leotards and undergarments are considered FINAL SALES and CANNOT be returned.
**2. Return Window:**
- Customers have a 14-day window from the date of purchase to initiate a return.
- To be eligible for a return, the item must be received by us within this 14-day period.
**3. Initiating a Return:**
- To initiate a return, please contact our customer support team at [contact email or phone number].
- Provide your order number and a detailed reason for the return.
- Our team will guide you through the return process, providing you with instructions and a return shipping label, if applicable.
**4. Return Shipping:**
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable and insured shipping method to ensure the safe return of the item.
**5. Refund Process:**
- Once we receive the returned item and verify its eligibility, we will process your refund.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow up to [X] business days for the refund to reflect in your account, depending on your payment provider.
**6. Exchanges:**
- We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
**7. Damaged or Defective Items:**
- In the rare event that you receive a damaged or defective item, please contact us immediately.
- We will provide instructions for returning the item and arrange for a replacement or refund, including return shipping costs.
**8. Restocking Fee:**
- Soleil Dance Wear reserves the right to charge a restocking fee for items that are returned in a condition that does not meet our eligibility criteria.
**9. Contact Us:**
- If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you.
Please be aware that this return and refund policy is subject to change, so we recommend reviewing it periodically. Thank you for choosing Soleil Dance Wear. We appreciate your trust in our products, and we are committed to providing you with the best dance wear experience possible.
